A-Z Guide
ACCESSIBLE SEATING
Convenient wheelchair access into the Mountain Health Arena is available at all gates. Automatic doors are also located at the entrance of the Mountain Health Arena.
For information regarding ADA seating or requests, please contact Noah Haikal, Box Office Manager, at 304.939.5901 or nhaikal@mountainhealtharena.com.
ACCOMODATIONS
If you need accommodations for food allergies or a diaper/medical bag, please contact the Mountain Health Arena Box Office in advance at 304.696.5990.
ADMINISTRATIVE OFFICES
The administrative offices are located near the arena box office at the front of the building. Please report to the box office if you have a scheduled meeting. The arena’s normal hours of operations are Monday - Friday, 9:00 am - 5:00 pm
ADVANCE TICKETS
Available at the Arena Box Office or www.ticketmaster.com.
Box Office hours are Monday - Friday, 10 am - 2 pm and closed on Saturday and Sunday.
ADVERTISING
Contact Katie Light, Marketing Manager at 304.942.9269 or klight@mountainhealtharena.com.
ADDRESS
One Civic Center Plaza
Huntington, WV 25701
P: 304.696.5990
F: 304.696.1777
Box Office
P: 304.696.5990 Ext. 3510
ALCOHOL POLICY
Guests must be 21 years of age or older to purchase and/or consume alcoholic beverages. Valid ID is required. There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.
ANIMALS POLICY
Service animals for guests with disabilities will be permitted inside Mountain Health Arena. Please let us know if specific accommodations are needed for your service animal.
ANNOUNCEMENTS/ PAGING
The PA announcer will not make private announcements and/or pages during events. Please designate a meeting location should your party become separated.
ARENA ENTRY
All Guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that day’s event, you will be directed to go to the Box Office for assistance. Children over the age of two (unless otherwise stated) must have a ticket. There is no re-entry.
ATMS
An ATM is located on the arena plaza.
BANNERS/SIGNS/FLAGS
Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest’s view or building signage
BOX OFFICE
The Mountain Health Arena Box Office hours are Monday - Friday from 10 am - 2 pm and closed on Saturday and Sunday.
Box Office phone number: 304.696.5990 Ext. 3510
National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.
CAMERA & RECORDINGS POLICIES
Cameras are permitted for most events. If allowed, the Mountain Health Arena allows only small personal still-cameras. Cameras with detachable lenses are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building. For major concerts and events, camera policies may vary. For further information, please visit the individual event page closer to the event date.
CATERING
Mountain Health Arena offers exceptional catering service by SAVOR. At SAVOR, we aspire to design a visitor experience so aligned, so delicious, and so indelible that it will live as your signature food offering for years to come.
Curating stories through food creates a powerful bond between people, place and time. And in an instant, a flavor, a taste or a familiar aroma transports us all to a memory - a snapshot in time with family and friends. That is the power of food.
We strive to build on those moments. We seek out partnerships with local chefs, restauranteurs and farmers, who will help us shape a singular dining experience known only at your venue, set within the unique backdrop of your community.
We showcase who we are by focusing on where we are, customizing experiences that leave a unique impression on guests, every time they dine with us. For more information about SAVOR, contact https://www.savorasmglobal.com/
For more information regarding catering for an event, contact Brad Byrd, Director of Food & Beverage, at 304.942.9966.
CHILDREN'S TICKET POLICY
Please contact us or visit the individual event page to check the age requirement when purchasing tickets for children.
CODE OF CONDUCT
Mountain Health Arena patrons are responsible for their own conduct as well as the conduct of their guests and/or persons using their tickets. Venue staff will strive to maintain an atmosphere where all in attendance can enjoy the event.
Event patrons and guests in violation of the Customer Code of Conduct may be subject to ejection, arrest, and/or loss of ticket privileges for future events. If the behavior of a patron or patrons around you becomes disruptive or violates the Customer Code of Conduct, the incident should be reported to the nearest usher or security person.
CREDIT CARDS
VISA, Discover and MasterCard credit and debit cards are accepted at most merchandise and concession stands located inside the arena.
DIRECTIONS
From Charleston, WV
Take I-64 west to Exit #11 (Hal Greer Blvd.)
Turn right onto Hal Greer Blvd. Follow to 3rd Avenue
Turn left onto 3rd Avenue
Go eight blocks to 3rd Avenue & 8th Street
From Ohio
Take US-52 East
US-52 East becomes OH-7 N
OH-7 N becomes 152 S
152 S becomes OH 527 S
Turn left onto US 60 E (5th Avenue)
Turn left onto 8th Street and follow to 3rd Avenue
From Kentucky
Take I-64 E to Exit #11 (Hal Greer Blvd.)
Turn left onto Hal Greer Blvd. Follow to 3rd Avenue
Turn left onto 3rd Avenue
Go eight blocks to 3rd Avenue & 8th Street
DONATIONS
All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised. Please send your request by email to info@mountainhealtharena.com or mail to One Civic Center Plaza, Huntington, WV 25701
Mountain Health Arena Charitable Donation Form
EVENT CANCELLATIONS
In the rare occasion that an event is postponed or cancelled, please visit the arena website or call 304.696.5990 for information updates specific to events. In most cases, refunds will be available at the point of purchase.
EMPLOYMENT
The Mountain Health Arena periodically hires for event staff, catering staff and operations staff. For all positions, applicants must exhibit dedication and punctuality.
In the event that positions may be available, the arena will advertise the opening on www.mountainhealtharena.com as well as on other local job posting sites and social media.
Interested in applying? Contact our Human Resources Manager Sherry Lyell at slyell@mountainhealtharena.com. Mountain Health Arena and ASM Global are equal opportunity employers.
EMERGENCY CALLS
Patrons are advised to record the seat number of their ticket at home and at office for babysitters, family members, and co-workers to access in the event of an emergency. The ability to make broadcast announcements during events varies by event. Emergency calls for patrons attending concerts and special events may be placed at 304.696.5990 or by calling the Huntington Police Department.
FIRST AID
Our First Aid Station is located at Gate E between sections 12 & 13. Emergency Medical Services are available at most of our events to assist you. The Mountain Health Arena event team is trained to help guests who need to call for assistance in medical emergencies.
FACILITIES
The Great Hall is a clear spanned space of 204' by 276'. It is supported by four concession stands, rest room facilities, a large storage/stage area, vending/commissary rooms and mechanical spaces. The space can be divided into two smaller halls. The Exhibit Hall is 60,000 square feet of space, which can be expanded to 86,000 square feet by incorporating the lobby and concourse areas. Utilities include 110/220 volts, water and phone.
The Convention Center is a 15,000 square foot facility. It houses flexible meeting space and banquet facilities for up to 800 persons. The center is served by its own entry lobby, lounge, restroom facilities and catering kitchen. If you are interested in more information about the facility or rentals, please contact D.J. Martin, Director of Food & Beverage, at dmartin@mountainhealtharena.com or call 304.696.5990.
GROUP SALES
Group Sales and tickets vary by each event. Visit the individual event pages for more information on groups related to that specific event.
For more information contact the arena box office at 304.696.5990.
GUEST CONDUCT
As a guest, please be reminded that all guests are expected to behave in ways that create a safe and enjoyable environment. Entering or throwing objects, fighting, or acting in an otherwise dangerous, abusive, or profane manner can result in forfeiture of tickets, ejection from the event, arrest, prosecution, and loss of ticket privileges for future events.
HEARING ASSISTANCE
Requests for aid and service should be made at least ten (10) business days prior to event. The Events Manager may be unable to fill a request if made less than ten (10) business days in advance of an event. The Events Manager can be contacted at 304.942.9754 or jlopiccolo@mountainhealtharena.com.
HOTELS
Visit https://visithuntingtonwv.org/where-to-stay/hotels/
LOST & FOUND
Please report a lost item to one of our event team members, or you may bring the item to the Gate A entrance. If you feel like you have left an item behind while attending an event at the Mountain Health Arena, feel free to give us a call the next day at 304.696.5990 or stop by the Mountain Health Arena box office at your earliest convenience.
MEDIA
Media requests must be approved in advance by contacting Katie Light, Marketing Manager at klight@mountainhealtharena.com. ALL media must report to the arena box office to be escorted into the Mountain Health Arena.
The promoter must approve media credentials for concerts and special events, at least one (1) week prior to the event date. To request media credentials, please email a formal request to klight@mountainhealtharena.com. Consideration will only be given to requests made by accredited members of the media.
PARKING
Garage parking is conveniently located across from Mountain Health Arena. Additional garage parking is available at Pullman Square.
PROHIBITED ITEMS
Please arrive early and travel light as you will be subject to metal detector screening, visual inspection, and a bag inspection upon entry. Only clear bags no larger than 13" by 15" will be permitted.
If you have any questions please call the arena at 304-696-5900.
PROHIBITED ITEMS
Illegal drugs or substances
Outside food or drink
Coolers
Cans or bottles (plastic or glass)
Weapons: knives, guns, pepper spray
Lasers, glow sticks, fireworks
Wallet chains, sharp spiked jewelry
Selfie sticks, Go Pros, tripods
Noise making devices, blankets, signs, banners, flags, umbrellas
If you have any questions about the list, please contact us at 304.696.5990.
If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The arena will not store any personal belongings or items of any type.
RE-ENTRY
The Mountain Health Arena has a No Re-entry Policy. Once you leave our facility during an event, you many not return under any circumstance. Exceptions are only made in the case of medical situations/emergencies. No Re-entry on ticketed events.
RESTROOMS
All of our restroom facilities are accessible to guests with disabilities.
SCALPING TICKETS
The Mountain Health Arena reminds you that the only way to ensure complete authenticity of your tickets for any of our events is to purchase them through one the following outlets:
Online at Ticketmaster.com
Mountain Health Arena box office
Official Ticketmaster Outlets
SECURITY
Please arrive early and travel light as you will be subject to metal detector screening, visual inspection, and a bag inspection upon entry. Only clear bags no larger than 13" by 15" will be permitted.
If you have any questions please call the arena at 304-696-5900.
PROHIBITED ITEMS
Illegal drugs or substances
Outside food or drink
Coolers
Cans or bottles (plastic or glass)
Weapons: knives, guns, pepper spray
Lasers, glow sticks, fireworks
Wallet chains, sharp spiked jewelry
Selfie sticks, Go Pros, tripods
Noise making devices, blankets, signs, banners, flags, umbrellas
If you have any questions about the list, please contact us at 304.696.5990.
If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s) with the exception of contraband. All and any contraband will be confiscated. The arena will not store any personal belongings or items of any type.
SOLICITATION
The Mountain Health Arena will not permit vending, soliciting or collecting contributions of any purpose, or the distribution of promotion materials on the premises. If observed soliciting, vending or distributing promotional materials on the premises, the Mountain Health Arena will ask you to leave the site. Other actions will be taken if necessary.
SPECIAL OFFERS
For special offers and pre-sale opportunities to any of our future events please provide your email address in the "Entertainment Updates" box at the bottom of the home page or "like" us on Facebook & follow us on Twitter and Instagram.
SPONSORS
For sponsorship information, please contact Katie Light, Marketing Manager, at klight@mountainhealtharena.com or 304.696.5990.
STROLLERS
Strollers are not permitted into the arena seating area. If necessary, strollers may be left in the mail lobby upon entering the arena. Mountain Health Arena is not responsible for any lost, stolen or damaged strollers.
TICKETS
To order tickets to any of our events through Ticketmaster visit www.ticketmaster.com Tickets may also be purchased at the arena box office.
National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.
TOBACCO POLICY
The Mountain Health Arena is a tobacco-free facility. Therefore, tobacco use is not permissible in the public areas by any guest or employee.
TOURS
All guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that evening's event, you will be directed to go to the Box Office for assistance. Children, age two and older, must have a ticket. Children under the age of two must sit on a parent or guardian's lap. Policies regarding the purchase of a child's ticket may differ for most family shows. Please feel free to contact us to check on the age requirement when purchasing tickets for children.
WILL CALL
Tickets ordered or prepaid can be picked up at the Mountain Health Arena Box Office windows, located on the 3rd Avenue side of the building. Will Call windows are located outside the arena and are open two hours prior to events. Patrons must present valid photo identification when picking up tickets. Proof of purchase such as a valid confirmation number may be required.