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Ticketing Information

BOX OFFICE INFORMATION UNDER COVID-19

The Mountain Health Arena Box Office is currently closed. If you purchased tickets for an event that was cancelled due to the COVID-19 pandemic, you will receive a refund at point of purchase.

If you purchased tickets at the Mountain Health Arena Box Office with cash, you can mail your tickets to:
ATTN: Box Office
1 Civic Center Plaza
Huntington, WV 25701
Please include your name, phone number and address so we can mail back your refund.

If you purchased tickets at the Mountain Health Arena Box Office using credit card, your refund will be automatically issued to your account within 30 days. If you have not received your refund within 30 days of the event's cancellation, please email our box office at boxoffice@mountainhealtharena.com or give us a call at 304.696.5990 Ext. 3510.

Box Office

Box Office Hours:
The Mountain Health Arena Box Office is open Monday through Friday, 10:00 AM - 2:00 PM. For box office hours on event day, please refer to the event information page for that specific event.

Box Office Location:
The Mountain Health Arena Box Office is open Monday through Friday, 10:00 AM - 2:00 PM. For box office hours on event day, please refer to the event information page for that specific event.

Box Office Contact Info:
Email: boxoffice@mountainhealtharena.com
Phone: 304.696.5990 Ext. 3510

Purchasing Tickets

Tickets can be purchased at the Mountain Health Arena Box Office or at www.ticketmaster.com.

National Ticketmaster Express Number: 1-866-448-7849:
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

Will Call

Will Call Hours:
For specific Will Call hours, please refer to the event information page for that specific event.

Will Call Location:
Will Call is located at the Mountain Health Arena Box Office. For specific Will Call information, please refer to the event information page for that specific event.

Requirements for Picking up Tickets from Will Call:
A photo ID of the person who placed the order is required to pick up tickets. It is also helpful to present the credit card used for payment, however, this is not required.

Accepted Payment Methods: Cash, Master Card, Visa, American Express, Discover.

Ticket Policies

Re-Entry Policy:
Once a ticket has been scanned for entry into the Mountain Health Arena, exiting and then re-entering is not allowed.

Children’s Ticket Policy:
Please refer to the event information page for that specific event.

Duplicate Tickets:
Patrons with illegally duplicated tickets will not be allowed to enter the Mountain Health Arena.

Lost/Destroyed/Damaged Tickets:
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy:
No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are done at point of purchase

Ticket Reselling:
The resale or attempted resale of tickets on Mountain Health Arena property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

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